Technical Support Policy
Rest assured that you can have peace of mind when it comes to the support for RAM products. We have a talented pool of people who work, right at the factory, here in North America taking calls and helping customers with any concerns they have.
Along with our parts warranty we offer comprehensive technical support for both dealers and end users during the warranty period. If you have any concerns at all please get in touch with us at 1-800-563-4382 and ask for technical support.
As a piece of equipment ages it becomes imperative that service and maintenance is kept up to date. RAM has a broad group of dealer partners that you can work with to support these needs so that your lift or elevating device is there when you need it. Our preference is always that any end user works with a local dealer partner, where available, to ensure that the highest possible quality of maintenance or repair is completed. In some locations licensed technicians are actually required by law. If you need to find a local dealer partner please get in touch with us today.
If the lift or elevator you are working with is no longer in the warranty period we are also pleased to offer some continuing support that depends on the age of the equipment you are working with. Please note that, in some cases, our technical support is provided at a charge. RAM endeavors to keep these charges to a minimum at all times while ensuring that we support the people who use our equipment.
Our guidelines relating to the support of our products is as follows:
If you have questions about our policies or extended warranty packages please contact our sales team and we would be happy to discuss those topics with you. In many cases we can combine our technical support with local service contracts through our dealer partners.