Job Overview
We are seeking a skilled and customer-focused Technical Support to provide exceptional support to our customers and dealers. This is a fixed-term contract for 6 to 12 months with the possibility of transitioning into a permanent position. The successful candidate will be responsible for handling technical support queries via phone and email, assisting with product installations, troubleshooting issues, and supporting the field installation team.

Note-This is a not an I.T role.

Responsibilities

• Provide friendly and effective technical support via phone and email to customers and dealers.
• Assist dealers in installing new products through remote technical guidance.
• Support troubleshooting and repairs of products over the phone.
• Diagnose and resolve technical issues related to our products.
• Offer onsite technical support and troubleshooting as required.
• Process and review parts orders for customers.
• Document processes and procedures to streamline technical support operations.
• Participate in field installations for training purposes.
• Work closely with sales and manufacturing teams to ensure a smooth customer experience.
• Perform other responsibilities as assigned by the Supervisor/Management.

Skills & Qualifications:

Education: Engineering Technologist or equivalent qualification preferred.

• Software Proficiency: SolidWorks , DraftSight/AutoCAD (an asset).
• Technical Skills:
• Knowledge of mechanical and electrical aspects related to manufacturing, including reading drawings and troubleshooting.
• Understanding of electronics, component identification, troubleshooting, and basic circuits (an asset).
• Experience with lifts and elevators (preferred).
• Customer Service: Prior experience in a customer service role is beneficial.
• Communication: Must be able to clearly and fluently communicate in English, both written and spoken.
• Organizational Skills: Detail-oriented with the ability to manage multiple tasks efficiently.
• Interpersonal Skills: Strong teamwork and collaboration abilities.

If you possess these skills and are eager to contribute to our success, we encourage you to apply for this exciting opportunity in Technical Support.